ISO_TS 10004-2010 质量管理.客户满意度.监控和测量指南.pdf

标准号：ISO/TS 10004-2010
实施状态：作废
中文名称：质量管理.客户满意度.监控和测量指南
英文名称：Quality management - Customer satisfaction - Guidelines for monitoring and measuring
发布日期：2010-04
被替代标准：ISO 10004-2012
采用标准：BS DD ISO/TS 10004-2010,IDT;FD X50-167-2010,IDT;UNE-ISO/TS 10004 EX-2010,IDT
起草单位：ISO/TC 176
标准简介：This Technical Specification provides guidance in defining and implementing processes to monitor and
measure customer satisfaction.
This Technical Specification is intended for use by organizations regardless of type, size or product provided.
The focus of this Technical Specification is on customers external to the organization.
This Technical Specification is not intended for certification or contractual purposes, nor is it intended to
change any rights or obligations under applicable statutory or regulatory requirements.
文件格式：PDF
文件大小：512.20KB
文件页数：36
（以上信息更新时间为：2019-11-22）



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