标准号：ISO/IEC 20000-1-2005
实施状态：作废
中文名称：信息技术.服务管理.第1部分:规范
英文名称：Information technology - Service management - Part 1: Specification
发布日期：2005-12
被替代标准：ISO/IEC 20000-1-2011
代替标准：ISO/IEC DIS 20000-1-2004
采用标准：BS ISO/IEC 20000-1-2005,IDT;GB/T 24405.1-2009,IDT;JIS Q 20000-1-2007,IDT;CAN/CSA-ISO/IEC 20000-1-06-2006,IDT;SN ISO/IEC 20000-1-2006,IDT;PN-ISO/IEC 20000-1-2007,IDT;UNE-ISO/IEC 20000-1-2007,IDT
起草单位：ISO/IEC JTC 1/SC 7
标准简介：This part of ISO/IEC 20000 defines the requirements for a service provider to deliver managed
services of an acceptable quality for its customers.
It may be used:
a) by businesses that are going out to tender for their services;
b) by businesses that require a consistent approach by all service providers in a supply chain;
c) by service providers to benchmark their IT service management;
d) as the basis for an independent assessment;
e) by an organization which needs to demonstrate the ability to provide services that meet customer
requirements; and
f) by an organization which aims to improve service through the effective application of processes to
monitor and improve service quality.
文件格式：PDF
文件大小：371.20KB
文件页数：24
（以上信息更新时间为：2019-11-22）
ISO_IEC 20000-1-2005 信息技术.服务管理.第1部分_规范.pdf
(371.2 KB)
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