标准号：IWA 4-2005
实施状态：作废
中文名称：质量管理体系.ISO 9001-2000在本地政府的应用指南
英文名称：Quality management systems - Guidelines for the application of ISO 9001:2000 in local government
发布日期：2005-10-01
被替代标准：IWA 4-2009
采用标准：UNE-IWA 4 IN-2006,IDT
起草单位：ISO
标准简介：The objective of this document is to provide local governments with guidelines for the voluntary
application of ISO 9001:2000 on an integral basis. These guidelines do not, however, add, change
or modify the requirements of ISO 9001:2000.
For a local government to be considered reliable, it should guarantee minimum conditions of
reliability for the processes that are necessary to provide all the services needed by its citizens in a
consistent and reliable manner. All the local government’s processes, including management, core,
operational and support processes (see 3.5), should constitute a single, integral, quality
management system. The integral character of this system is important because, otherwise,
although a local government could be reliable in some areas of activity, it may be unreliable in
others. For a government to be considered reliable, it should guarantee minimum conditions of
reliability for all key processes and services. To achieve this, it is advisable that the local
government clearly identify the management, core and support processes that, together, make it
reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the
scope and maturity of their processes and services.
All the guidelines indicated in this document are general and they are intended to be applicable to
all local governments regardless of their type, size and services provided.
As IWA 4 is a guidance document, the guidance provided is not subject to the "exclusion" of
requirements, as is the case for ISO 9001. The user is free to apply the guidance as necessary, to their maximum benefit.
文件格式：PDF
文件大小：812.88KB
文件页数：66
（以上信息更新时间为：2019-11-22）
IWA 4-2005 质量管理体系.ISO 9001-2000在本地政府的应用指南.pdf
(812.88 KB)
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