标准号：CEN/TS 16880-2015
中文名称：卓越服务.通过卓越的服务创造卓越的客户体验
英文名称：Service excellence - Creating outstanding customer experiences through service excellence
发布日期：2015-12
代替标准：FprCEN/TS 16880-2015
采用标准：DIN CEN/TS 16880-2016,IDT;PD CEN/TS 16880-2015,IDT;XP X50-261-2016,IDT;ONR CEN/TS 16880-2016,IDT;UNE-CEN/TS 16880-2015,IDT;DS/CEN/TS 16880-2016,IDT;CEN/TS 16880:en-2015,IDT;CEN/TS 16880:2015:fi-2017,IDT;UNI CEN/TS 16880:2016-2016,IDT;STN P CEN/TS 16880-2016,IDT;CSN P CEN/TS 16880-2016,IDT;DS/CEN/TS 16880-2016,IDT;NVN-CEN/TS 16880:2015 en-2015,IDT
标准简介：This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
文件格式：PDF
文件大小：1.58MB
文件页数：34
标准全文下载：
CEN_TS 16880-2015 卓越服务.通过卓越的服务创造卓越的客户体验.pdf
(1.58 MB)
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